HJC Accessories: Overpricing or Just plain fraud?

An officemate of mine bought his first HJC helmet at JT Triumph last Sat Sep 29. I convinced him to buy at JT because it's much cheaper to buy at the main distributor than any other place. He got the new CL-15 Dragon and bought also a breath guard.

We called up JT Caloocan 2 days before to confirm the prices and stocks of his helmet and breath guard. Just to make sure, we also called up JT Quirino a day before, confirming the stocks and price.

When my officemate got there, sure enough, JT has enough stocks for the CL-15 Dragon and breath guard. Cash out is 4.5K for the helmet and P300 for the breath guard. That's 4.8K total. When the sales clerk wrote the invoice for the items and handed it to the cashier, my officemate gave an exact change of 4.8K.

To my officemates surprise, the cashier told him its P4,850. He found out that the breath guard cost P50 more. That's P350. He reasoned out that he called twice on different branches confirming the price. Why is the price hike so sudden then? The clerk just told him they already increased the price.

So ok. Nothing we can do about that. He paid. Today (Oct 2) i called up JT again about the stocks for the breath guard and price because i'm going to buy one for myself too. To my surprise, the clerk told me its P300. I asked him again if its accurate. Yes, he told me. Hmmmm....

I know what your thinkin. Its just 50 bucks. Why give a hoot? My point is, even if its a small amount, a fraud is a fraud. I know price increases don't come suddenly too. I think JT has the decency to announce a price change even for just one week prior to take effect. And to think, two different branches confirmed the price.

I may have lost confidence buying at JT because of this. What if i'm buying other accessories for my helmet? What now? I just hope this is an isolated incident. Whoever knows the management of JT Triumph, please inform of them this. BTW, i'm keeping the invoice/receipt for evidence.

Good day to all.

ang gulo nga jan sa jt triumph eh.. paiba-iba ng price..hehe
ngtanong ko dun dati sa isang tindero iba price tapos dun sa isa iba din tapos dun sa manager ata un(prang chinese) iba din..hehe gulo nila no? :D di ko alam kung bibili pa ko sa jt ng hjc fs10..

san pa b merong fs10? 9800 php kasi sa jt..

sir, minsan kasi yung iba galante magbigay ng price; pero biglang taas hmm... siguro next time na lang gawin natin pag tumawag tayo ask natin yung name para pagpunta nating sya na lang hahanapin naten; sa jt dun ako lagi bumibili sa payat na medyo matangkad; sa dekka rin dun sa nakasalamin ako lagi nakikipagusap kasi pag paibaiba magulo eh; ride safe...

nung bumuli ako ng breath guard ng CL-14 ko, P350 ang price, pero may discount ako na P50 kasi sabi ko MCP member ako (I showed my MCP ID, tapos kinuha nila yung MCP ID Number ko).,kaya nakuha ko ng P300....so hindi rin pala ako naka discount??

nung bumuli ako ng breath guard ng CL-14 ko, P350 ang price, pero may discount ako na P50 kasi sabi ko MCP member ako (I showed my MCP ID, tapos kinuha nila yung MCP ID Number ko).,kaya nakuha ko ng P300....so hindi rin pala ako naka discount??


oo nga no.. dagdagan nila ng 50 pesos ung 300..tapos kpag humingi ng discount tsaka nila bawasan ung 50.hehe kulet..:D

pero sa CL-14 Helmet, siguro naman naka discount ako,
Price nila is P4,390, nakuha ko ng P3999.....

pero ang alam ko dapat kasama sa package ng helmet ang isang standard breath guard...

kulet no!:D

pero sa CL-14 Helmet, siguro naman naka discount ako,
Price nila is P4,390, nakuha ko ng P3999.....

pero ang alam ko dapat kasama sa package ng helmet ang isang standard breath guard...

kulet no!:D

buti nkadiscount ka sa cl-14..dati kc ayaw talaga mgbigay ng discount kaya sa iba n lng ko bumili ng hjc symax nadisountan pa ko ng 500.hehe meron din ko nabasa dito na nung bumili cia ng cl-14 eh kasaa na ung breath guard..:D

kulet talaga! hehe :D

Yung Breath Guard ng CL14 Kast ko P300 lang pero yung Helmet ang pabago-bago ng price para silang Computer Shop sa Gilmore hehehehe

breathe gaurd cost 300 for my cl-14 helmet....baka mali lng sabi nung nagbenta sau..dun ka sa mismong me ari dumerekta para madaling kausap

@ kanuto123

Sir hindi po mali sinabi sa officemate ko dahil may sales invoice. Nakalagay dun P350 talaga.

And it doesn't make sense going to another person or a person of a higher authority to get a discounted price. If that is the price they advertise, stick with it. Or make a proper announcement of their price increase. Make it official to avoid confusion.

On the other hand, if the sales person knows you are a repeat/loyal customer, they won't usually hesitate to give you a discount.

2 years ago I have experienced a bad customer service sa JT-Quirino. Ang susungit ng mga babae d'yan....kaya Zeus lang ang binibili ko mula noon. Kabaliktaran naman sa Motoworld, wala akong masabi sa mga empleyado nila, super pasensyosa/pasensyosa :banana:

Some employees dont give a damn about keeping the owner business, they dont know anything about repeat sales or after sales service.

Hindi nila alam na kapag disappointed ang customer sa serbisyo nila trabaho din nila ang maapektihan in the long run.

Some employees dont give a damn about keeping the owner business, they dont know anything about repeat sales or after sales service.

Hindi nila alam na kapag disappointed ang customer sa serbisyo nila trabaho din nila ang maapektihan in the long run.



I strongly agree....they might need food or supplement for the brain to make them think deeper and sensibly :D

Sa panahon ngayon, bago ka bumili sa isang establishment, dapat wag ka magdamit na parang pulubi.....kasi ang yayaman na ng mga dispatsadora ngayon at ang sasarap na ng kinakain nila :crazy: :nuts:

heheheh.. wow may nagbura ba ng post ko..?? kanina nagreply nako dito ah.. :)
anyways.. oo nga ang daya nila minsan sa triumph.... ang babagal pa kumilos... ndi ko naman sila masiasisi sa dami ng customers sa buong araw.. pero sana dagdagan nila ang workforce nila sa triumph caloocan, para mas marami silang mapagsilbihan.. :)

peace!

Kabaliktaran naman sa Motoworld, wala akong masabi sa mga empleyado nila, super pasensyosa/pasensyosa :banana:

yup! wala tayong mapipintas sa motoworld! :banana:

May experience din ako sa JT Triumph Caloocan...

tumawag muna ako sa kanila to ask kung may stock sila ng piyesang kailangan ko.. luckily mayroon.. so punta ako.. ask kung yung piyesa and to my surprise iba na ang presyo... sabi ko katatawag ko lang kanina at tiningnan sa pc ang sabi sa akin pang XRM daw yung price eh wave ang MC ko... wala na akong magawa, i badly needed the part... all along akala ko oks na usapan namin... medyo matagal na akong naghihintay lumapit ako sa kausap ko waaaa noon pa lang inorder yung part na needed ko....eto na siste ng magbabayad na ako.... try ko lang ask "walan bang discount ang MCPF Member?" ayut mayroon naman pala... he gave me a 30 pesos discount hehehe...pero di pala ayus ang discount na yun kasi nag ikakabit ko na ang piyesa waaaaa para sa old model na wave ang naibigay sa akin... kaya ayun... balik na naman ako sa kanila.... nabale wala ang discount na nakuha ko kasi i have to travel from cavite to caloocan and back... tsk tsk tsk...
nakapanghihinayang ang pagiging Honda 3S nila....kung ganyan ang mararanasan ng mga customers nila...

Some employees dont give a damn about keeping the owner business, they dont know anything about repeat sales or after sales service.
Hindi nila alam na kapag disappointed ang customer sa serbisyo nila trabaho din nila ang maapektihan in the long run.

I experienced this also when I'm scouting for a helmet. I stopped at JT Caloocan since I prefer HJC. But unfortunately, the guy is so busy doing nothing and didn't mind that a customer was inquiring.

So, why bother to stay longer since EXCEED is there. They are more caring and you will feel that you are important to them.

From HJC I opted to get a ZEUS, a discounted one without having to show an MCP ID, just tell them that you are a forumer of MCP.

Anybody here who knows an HJC seller?

i also called them up before to inquire about the availability of a CL14 Kast, Medium, Red Helmet....and i told the woman on the phone that i was using a celfone and i'd appreciate if she could give me a quick reply....i was put on hold for more than 5 minutes....that i can no longer wait but to hang up.

i guess this thread should be an eye-opener for the owners of J.T....

better teach those employees how to treat their customer right or lose them...potential ones included.....tsk, tsk, tsk....

@sunny
yup...you're right about exceed...i can even do transaction with them through the net...i only have to send a PM to Accs...and everything will be taken cared of....

I think i opened up a Pandora's Box of complains with these thread. :) I didn't know JT Triumph already has a "history" of bad costumer experience. With this kind of practice, it's surprising they even stayed afloat all these years. I guess the ONLY reason they survived this long is because their selling exceptionally good quality products. No doubt about it. If not for that, nobody would even bother going there, even take a second look.

@ Sir Ed
We have a Honda prestige branch in front of Rojonet and another one at Nyog. There's also Las Pinas Gen Merchandise. Almost complete of Honda parts. Try going there instead, lapit pa.

Ganyan din ngyari sa akin pabago bago price nila. Motoworld nalang tayo wala ako masabi sa kanila. So guys wag na kayo bumili sa JT Triumph, talaga namang over pricing sila.

Ganyan din ngyari sa akin pabago bago price nila. Motoworld nalang tayo wala ako masabi sa kanila. So guys wag na kayo bumili sa JT Triumph, talaga namang over pricing sila.

kaso lang walang HJC sa Motoworld..
pag ZEUS daw kasi, bawal magtinda ng HJC, ganun din pag HJC ang binebenta, bawal sila mag tinda ng ZEUS...

si sir astek ngbebenta ng hjc..:D

lipat na lang ng tindahan.... ganyan talaga kung minsan.... pag matagal na sa business ay akala nila di na sila papalitan ng mga customer nila. Hope that this will serve as an eye opener for them.

So guys wag na kayo bumili sa JT Triumph, talaga namang over pricing sila.

Please to the posters, kindly refrain from using VERY harsh words. I think we owe them the benefit of the doubt. And yes, their sales sucks but it's still open for improvement. Everything is.

I'm not saying not to buy from them. I just want to inform THEM that they are not the only quality helmet distributor here. A lot of stores has exceptional helmets too and its not bad to buy from them also. I'm just sad that such an establishment as them, who has served the public for quite some time, still hasn't quite achieved a good seller-costumer relationship than the other helmet store (you know whom i'm taking about but won't mention about it) has done from the very beginning they opened shop.

To this end, please patronize the stores who treat us well, no matter what, as costumers, and as bikers. Amen. :clap:

ung mga pagkakamali po usually employee error...as far as i know ok nmn ang serbisyo nila wala akong naging problema..

mga sir san ba located ang motoworld? dyan din ba yun sa caloocan?

Mga chief! I am also a patron of JT Triumph-Caloocan, since my last visit there, I have always been treated nice by Sir Eddie, I guess he's the main man, he's the big Chinese guy manning the stand near the computer. He's very accommodating and he always give discounts. If you are a believer of HJC helmets because not only it's DOT/Snell approved, we cannot discount the fact that it is also very affordable, ask long time real bikers and they will give you an approval for this brand, please look for Sir Eddie, he knows customer satisfaction best. Nevertheless, I will also inform him of this so he can make necessary steps to keep his customers coming back. Thanks and God Bless po!

Mga chief! I am also a patron of JT Triumph-Caloocan, since my last visit there, I have always been treated nice by Sir Eddie, I guess he's the main man, he's the big Chinese guy manning the stand near the computer. He's very accommodating and he always give discounts. If you are a believer of HJC helmets because not only it's DOT/Snell approved, we cannot discount the fact that it is also very affordable, ask long time real bikers and they will give you an approval for this brand, please look for Sir Eddie, he knows customer satisfaction best. Nevertheless, I will also inform him of this so he can make necessary steps to keep his customers coming back. Thanks and God Bless po!

Good thinking bro, hopefully management will be more aware about how some of their employees are treating customers.

............, ask long time real bikers and they will give you an approval for this brand, please look for Sir Eddie, he knows customer satisfaction best. Nevertheless, I will also inform him of this so he can make necessary steps to keep his customers coming back. Thanks and God Bless po!

Thanks for the help. I am convinced that HJC is a good brand and FS10 or AC12 green/black combo is next on my list.

Thanks for the tip(s) to whom to talk to when going to JT.:*

Labo nga ng Jt Triumph na yan.
Tumawag ako minsan tungkol sa presyo ng piyesa.
E di ayos na. May kamahalan, pero kailangan ko yung piyesa eh.
Kaso, di ko naitanong kung ilan ang meron silang stock nung piyesa.

Within five minutes nung tumawag ako uli, dumoble na yung presyo.
Siba eh. Nakakapikon.

The work attitude of the employees reflects the work attitude of the employer. They are the EXTENSION of the employer. It takes one rude employee to mess up the whole business-client relationship. If one employee is unaccommodating, presumably all of the employees are. This is a business environment. Everyone under the management should act professionally towards clients. And i mean EVERYONE.

As i have said before, it doesn't make sense to go to one person ONLY (or a person of a higher authority) just to transact your business. How else is he/she going to serve ALL of the costumers? That's what employees are for.



I have always been treated nice by Sir Eddie, I guess he's the main man, he's the big Chinese guy manning the stand near the computer. He's very accommodating and he always give discounts.

The work attitude of the employees reflects the work attitude of the employer. They are the EXTENSION of the employer. It takes one rude employee to mess up the whole business-client relationship. If one employee is unaccommodating, presumably all of the employees are. This is a business environment. Everyone under the management should act professionally towards clients. And i mean EVERYONE.

As i have said before, it doesn't make sense to go to one person (or a person of a higher authority) ONLY just to transact your business. How else is he/she going to serve ALL of the costumers? That's what employees are for.

Chief! I am sorry you feel this way, but there are several JT branches you can buy from, if one employee mistreated you then you must bring it to the attention of the manager. Employees are also people who have good and bad attitudes, if you have managed a business you would know that these kind of lapses are a common occurrence especially if your company is already that big. Ang sa akin lang, if one fast food chain dealt with you indifferently but you still like their menu, why don't you try eating at their other branches. Now, if location is a problem, then you should approach their OIC for ammendments, you don't go out in public and destroy a company's name just because they sold you an item for a much higher price, remember, a business is supposed to make money, feeling kasi natin kapag mahal ang price eh ninakawan na tayo. Put up a business and tell me how it works so you will understand. God Bless po!

I'm not putting anyone out of business. As i have posted earlier. I leave to them the benefit of the doubt. I have also said earlier that it's the people working under the establishment i'm hinting of. I also said not to use VERY harsh words against them like not buying from them, ever. Yes, there are other branches but i'm afraid of not getting the satisfaction of buying from them. Again, inconsistency of service is a step closer to customer dissatisfaction.

This thread is meant to open up other peoples eyes of the sometimes neglected/taboo issue of customer satisfaction from an established/well known store. We sometimes forget or are numb to these kind of situations because it happens all the time. Sometimes we can only take this much before we yell "it's not right!".

Again, they are still open for improvement. Everything is. I am not judging them right away so take it down a notch. Will you? We just want to be treated right. Is it too much to ask?

With these, i leave you all to react accordingly, ok?

OT:
BTW, i did put up a business way back then. Good running until we closed shop because of other priorities. Not a single complaint, i got. I go directly to my customers and ask them point blank if their satisfied with our service or not.

God bless you too.

feeling kasi natin kapag mahal ang price eh ninakawan na tayo

Huh? A price earlier quoted from the store quickly climbs up when your there to buy it from the employees' is different from the price quoted from the store and didn't change up to the day you buy them. That's why quoting of products is essential in knowing how much your willing to spend. The reality is if i can't afford it, i dream about it instead :) . And save up on it until i can buy it.

Huh? A price earlier quoted from the store quickly climbs up when your there to buy it from the employees' is different from the price quoted from the store and didn't change up to the day you buy them. That's why quoting of products is essential in knowing how much your willing to spend. The reality is if i can't afford it, i dream about it instead :) . And save up on it until i can buy it.

Chief! I am also a sales person and it is a common occurrence that price inquiries over the phone might change when you are already picking up the item off the shelf, this is because you have spoken to 2 different people and probably one has quoted you differently, however, since you yourself operated a business of your own and personally looked after your customers, then it would have made a difference if you brought this complaint to the OIC's attention, you could have saved some money and a lot of disgust if you or your officemate did this. Your thread was made public without consultation to the owners of the affected party, I know that you are just expressing yourself, but please refrain from doing so and avoid further damages to the affected party. Just to inform you again, you have specifically named the party and made public the complaint without approaching the management, please don't make yourself prone to liability as the said management is a member of the MCPF and may affect us as a whole. Peace and God Bless.

Huh? A price earlier quoted from the store quickly climbs up when your there to buy it from the employees' is different from the price quoted from the store and didn't change up to the day you buy them. That's why quoting of products is essential in knowing how much your willing to spend. The reality is if i can't afford it, i dream about it instead :) . And save up on it until i can buy it.

Chief! I am also a sales person and it is a common occurrence that price inquiries over the phone might change when you are already picking up the item off the shelf, this is because you have spoken to 2 different people and probably one has quoted you differently, however, since you yourself operated a business of your own and personally looked after your customers, then it would have made a difference if you brought this complaint to the OIC's attention, you could have saved some money and a lot of disgust if you or your officemate did this. Your thread was made public without consultation to the owners of the affected party, I know that you are just expressing yourself, but please refrain from doing so and avoid further damages to the affected party. Just to inform you again, you have specifically named the party and made public the complaint without approaching the management, please don't make yourself prone to liability as the said management is a member of the MCPF and may affect us as a whole. Peace and God Bless.

That confirms it. IT IS TABOO to even talk about complaining against a well known establishment.

With that. I resigned myself from this issue. Goodbye.

when inquiring call JT Triumph caloocan and look for eddie.he has the computer in front of him to check if there are stocks,pricing,inquiries,etc....

He's the man!! Eddie is a rider and a salesman.best of all he has the power to give discounts

when inquiring call JT Triumph caloocan and look for eddie.he has the computer in front of him to check if there are stocks,pricing,inquiries,etc....

He's the man!! Eddie is a rider and a salesman.best of all he has the power to give discounts
kung lahat tayo, si eddie lang ang lalapitan, then what's the use of all his employees?

kung lahat tayo, si eddie lang ang lalapitan, then what's the use of all his employees?

tagalugin ko na lang para maintindihan.

kung si eddie ang tatanungin sigurado ang presyo na ibibigay sa kostomer kasi nga sya ang nasa harap ng kompyuter, hindi na paiba-iba.

kung magkaroon man ng discrepancy sa presyo ilapit agad sa kanya. ang kanyang mga empleyado ay sa kanya nagtatanong ng last price.

sa aking pagkakaalam ay si eddie mismo ang nag-oorder ng mga pyesa at siya din ang in charge sa special order.pag nasa stocks na nila lalabas na agad sa kompyuter ang presyo.

kahit saan branch ka magpunta kapag hindi sigurado sa presyo at may katanungan ang mga empleyado isang tao lang tinatawagan nila. sa tingin mo sino kaya iyon?

wala po ako kinalaman sa tindahan na nababanggit at wala din akong kamag anak na nanunungkulan sa kanila. ako po ay isang masugid na kotomer mahigit 20 taon na ang nakararaan.

maraming salamat po

kung lahat tayo, si eddie lang ang lalapitan, then what's the use of all his employees?

diba mas magandang kausap ang manger or me-ari ng kahit anong establishment....kahit na maliit or malaki pa eto kampante taung mga costumer pag kausap na ntn ung mismong namamahala

Personal experience ng thread starter ang sinasabi niya, at malaking tulong sa mga baguhan para makaiwas sila sa ganung sitwasyon, so kung maganda ang karanasan ninyo ay wala namang masama, pero bakit di natin hayaan ang paalaala ng iba para sa ikabubuti ng mas nakararami? eh ano kung matumbok sila, maging dahilan ito dapat sa kanilang pagbabago, at kung member din siya dito e bakit hindi natin siya ang bayaang magpaliwanag ng side niya, ito e pagkatapos niyang malaman ang buong pangyayari sa kwento ng threas starter. peace po tayo lahat

diba mas magandang kausap ang manger or me-ari ng kahit anong establishment....kahit na maliit or malaki pa eto kampante taung mga costumer pag kausap na ntn ung mismong namamahala

I agree with you Sir, kahit sa Divisoria ka mamali, mas magandang kausap yung may-ari na Intsik kasya dun sa ibang nagbabantay na wala ginawa kundi tumingin sa salamin o kaya eh makipagkwentuhan sa kapwa nila bantay. Kapag dun sa may-ari ka dumiretso bibigyan ka pa nila ng malaking discount.

Kung pangit talaga ang serbisyo ng mga empleyado eh talagang wala silang silbi. Biro mo gumagastos ka para sa sweldo nila tapos mawawalan ka pa ng customer dahil hindi maganda service, magiging pangit pa yung impression ng negosyo mo. Tama ba naman yun?

ganya talaga mga tindero, kung makaka kickback, kikickback.. parang sa Deka, yung tindero nila ninanakawan sila, one time bumile ako ng jettings dun. wag na daw ako humingi ng resibo, bawasan na lang nya yung price tapos sabay binulsa nya yung bayad ko.. ayus!

ganya talaga mga tindero, kung makaka kickback, kikickback.. parang sa Deka, yung tindero nila ninanakawan sila, one time bumile ako ng jettings dun. wag na daw ako humingi ng resibo, bawasan na lang nya yung price tapos sabay binulsa nya yung bayad ko.. ayus!

anong itsura nya sir?? :):banana: