Hi goodday!! Just wanna ask some advice to all MCP members that are familiar with the Labor Code here in RP.. Im currently employed in a Teleservices Company located somewhere in makati and my concerns are.. Our shift is 8hrs/day, Before we are entitled to a 10mins restroom breaks (aside from the regular lunch break) but now they cut it off to 3mins per shift/day..
My question ... is it Legal? Para kseng napaka inhumane nung 3mins per shift/day. Papunta ka palang sa restroom ubos na 3mins mo. and yet it is strictly implemented and any one who get caught violating this may result to suspension/termination. Please i need ur comments on this.
All comments would be much appreciated!! Thank You and Safe Riding to us all!

No offense sir, but why would you want to work for such a company. That alone is answer enough i believe.

Mahirap nga yan sir however, it is still legal. Work paid is for 8 hours so should be 8 hours as is... even without th 3 minutes break is still legal. However due to the fact that we are not machines, we are given breaks that's why for other companies, work is 9 hours. 1 Hour is only for breaks... food breaks/rest room breaks/yoci breaks and all type of breaks for 1 hour dahil hindi yon paid. The rest is 8 hours just for work.

Inhumane nga yan kasi for some reasons minsan twice or thrice tayo nawiwi lalo na pag malamig ang panahon...

Bottomline is, it is inhumanely-legal. But if you'll tell your story to DOLE, you'll win however be ready for the consequences how the company will respond to your complaint because there should always be a complainant named.

No offense sir, but why would you want to work for such a company. That alone is answer enough i believe.

sumasang ayon po ako dyan kung ndi patas ang pamamalakad dyan eh bakit dyan pa rin po kau nagwowork??? pero kung gusto nu talaga dyan ala kami or akong magagawa

advice po kung tuloy pa rn po kau dyan heheheh

lagay kayo planggana sa babang upuan nyo pag nagreklamo cla n pumapanghe sa opis eh sabihin nu 3mins kulang un papunta pa lang sa banyo ubos na 3 mins mo panu pa ung pag pasok mo sa pinto ng banyo tapos sa pinto ng cubicle tapos pag bukas ng zipper tapos paglabas sa $#@$ mo tapos pagbalik sa loob ng pants at brief mo??? tapos ung pagbalik mo sa pwesto mo??? anlupet tinayp ko lang umabot n ng 5mins hhehehehe

basta sir siguro naman may makikinig sa inyo dyan or ung mga boss nu eh ganito na nga gnagawa may plangganang pansalo ng wiwi sa upuan!!!:evil:

No offense sir, but why would you want to work for such a company. That alone is answer enough i believe.

kaka baba pa lang po ng memo kanina. Next week ang effectivity date. Tulad po ng sinabi ko sa first post, dati po allowed kmi up to 10mins restroom break per day/shift pero ngayon binawasan nila at ginawang 3mins nlang...

@kyro
Thank you sir! You have a point there...

thats not right, papano kung naeebs ka? kulang un, pag iri palang kulang and 3 mins, joke anyway male un, sino ba nagpatupad nun higher ops ba? or just the hr admin?

napakali-it naman ng 3 minutes rest room time...
ano ba yang meron bang timer sa loob ng CR??
grabe naman ng company na yan...

sa amin (office ko sa Cebu), modesty aside --wala namang ganyang dito..sa katunayan, meron nga kaming flex time na 1.5 hours before and after (para di ma-late), pwede kang pumasok earlier at lalabas ka rin ng early...basta completong 9.6 hours ang trabaho (kasi walang Saturday and Sunday).

kuripot naman kahit rest room break pinag-iinitan pa..grabe naman :eek:

i suggest that you have the memo photo-copied, and bring it to DOLE....

It's a long process with DOLE.

Ganto para makabawi ka, gawin mo ang bomb threat na ginawa ng mokong sa Ambergris para matauhan sila. Milyon milyon ang mawawala sa operation nila. Mura lang ang sim ng globe ngayon, P65 nalang. Sabihin mo sa text mo ang concern mo at saka sabihin mo ang insane joke mo. Share it with your agent dudes and dudettes. Syempre wag mo sabihin samin na ikaw ang gumawa kundi lagot ka sa akin... Palo kita sa pwet.

IDEA lang yan. Be creative ika nga. hehehe.

bro grabe naman yan... try nyo muna idaan sa demokrasya, try mo excalate yan sa mas nakakataas... tingin ko gawa na naman yan ng admin or HR nyo... baka galing ng MMDA yan kaya may basbas ni BF... hay naku! ano na ba nangyayari sa pinas, pati private company naapektuhan na ng mga kalokohang batas...

kapag ayaw pa rin, lipat ka na company marami pa naman jan iba, halos lahat ng pinasukan ko flexi time... kaya i think makakahanap ka rin ng ganun...

sa call center namin - you get 2- 15 minute coffee breaks, 1 hour lunch break and work 8 hours a day...besides that you are entitled to personal time which can last from 3 mins to 10 mins depending if you have to go number1 or number2...so kung walang union sa company mo na pwedeng ireklamo yan...tataas ang attrition rate diyan kasi maraming magiging disgruntled na employees sa policy na yan...dapat na review ng operations yan at hr dept...

kaka baba pa lang po ng memo kanina. Next week ang effectivity date. Tulad po ng sinabi ko sa first post, dati po allowed kmi up to 10mins restroom break per day/shift pero ngayon binawasan nila at ginawang 3mins nlang...

@kyro
Thank you sir! You have a point there...

My point here sir is,

Looking at the bigger picture, do you still see yourself in that company 5 years from now? 10 years from now? 20 years?

If you think you're not happy with your current company, I suggest you to start making resumes right away sir.

i suggest that you have the memo photo-copied, and bring it to DOLE....

and as early as possible. It may not be stated on the original contract/agreement. A break is most of the time on the discretion or agreement between employee and sups.
To enhance the effectiveity ng purpose, dont do this all to yourself. But try not to be on spot where you are staging "mutiny"...i cant recon the civilian version but im sure you know what i mean.
Keep us updated broham.

Goodluck

btw, it doesnt take a lawyer or law student to help in assisting with the issue. The lawyer will just review agreements and give you legal advice and depends on what you wish may represent you.

kami noon meron kaming data ecoding shifting din we allowed 15 mins snack & 30 mins lunch break grabe na naman masyadong silang nagsasamantala dahil kailang natin ang trabaho ang hirap ng sitwasyon na ganyan lalo na kung may asawa ka.meron akong nabasa ang tao daw dapat work to learn not to earn kung meron ka narin experience & qualification mag hanap ng ibang company pag natangap kana layasan mo na. hindi mo kawalan dahil may natutunon ka naman sa kanila. iyon ay payo lang ikaw parin ang mag decission. ingat & god bless

it is actually inhuman to have your restroom break timed but i agree that some companies are very strict with the time because privelages can be abused most of the time. please do keep in mind before you go to DOLE that privelages are not rights.if you have a copy of your contract, do read it again and look if there's a statement wherein the management indicated that they have the right to change whatever they stated there given a certain situation.

sa work ko 8hrs/day. after every 1 hr break kami ng 30mins. sarap di ba. apply ka nalang sa amin.

Are you working in a Call Center?

If yes, technically the reason why they are implementing such new regulations is to provide more manpower on the floor to attend to the calls than reps roaming around & others even do some yosi break taking advantage of the given minutes-Personal Break as we could say. You are expected in the Operations floor, to be there at least 7 hours & 30 minutes since you are given 2 15 minutes to take a break & do your thing. Just be sure that once you are in the floor, you are ready to do what you are required to do-task/obligations, duties & responsibilities of being an employee in your company. You are payed there so it should be worht it. Once there are loss of minutes that was not service delivered by the reps, its the company where it was offshored pay. This might be one of the reason why they are implementing such regulations in your company.

But if you are not given at least a sum of 30 minutes of break on an 8 hour shift, then thats a foul & yes you can complain about it. Before you make a move, take one step at a time, talk to your supervisor, HR, Employee Relations before going straight to DOLE. Talk to your officemates who disagree against this, since if your alone whose complaining they might not address your concern or concern may be delayed. Good Luck.

sa work ko 8hrs/day. after every 1 hr break kami ng 30mins. sarap di ba. apply ka nalang sa amin.


OT

Mas maganda sa amin..eh eh eh..anywhere, anytime pwede ang break (-:

ANyway, sa threadstarter, Do keep us posted.

It's a long process with DOLE.

Ganto para makabawi ka, gawin mo ang bomb threat na ginawa ng mokong sa Ambergris para matauhan sila. Milyon milyon ang mawawala sa operation nila. Mura lang ang sim ng globe ngayon, P65 nalang. Sabihin mo sa text mo ang concern mo at saka sabihin mo ang insane joke mo. Share it with your agent dudes and dudettes. Syempre wag mo sabihin samin na ikaw ang gumawa kundi lagot ka sa akin... Palo kita sa pwet.

IDEA lang yan. Be creative ika nga. hehehe.


Napaka irresponsable ng advise mo pare. Ganyang ganyang attitude ang magpapalayas ng mga BPO investors dito sa Pilipinas.

Hindi biro ang bomb threat.

To all those who replied/gave their suggestions... Thank u so much!!

Kahit papano po ay nai burst out ko ung sama ng loob ko sa management namin.. Kse feeling ko ako lang mag isa d2... puro robot ata tong mga office mates ko. bsta lang pumirma ng MOA. ako kse i havent signed the MOA yet.

Well right now, sad to say but cguro i have no choice but to adhere this new policy
"whether u like it or else" (according to my SUP) for the mean time, habang wala pang nahahanap na bago...


Thank u guys!!! SAFE RIDING TO ALL Y'ALL

@ sir talipandaz.. nagbigay ba sila ng reason for moving the aux biobreak from 10 mins to 3 mins?

ususally kasi, pag nag implement ang operations ng ganito, may valid reason for it. dont get me wrong sir, hindi sa kinakampihan ko ang company nyo but try to ask your sup's for the main reason for the change.

IMHO
... if they say a maximum of 3 mins, it means below 10 mins.
if they give people 10 mins of bio-break, some usually go way beyond that.. and thats what they are trying to avoid.

come to think of it bro, medyo "sinusulit" lang talaga nila yung sweldo natin...
:)

To all those who replied/gave their suggestions... Thank u so much!!

Kahit papano po ay nai burst out ko ung sama ng loob ko sa management namin.. Kse feeling ko ako lang mag isa d2... puro robot ata tong mga office mates ko. bsta lang pumirma ng MOA. ako kse i havent signed the MOA yet.

Well right now, sad to say but cguro i have no choice but to adhere this new policy
"whether u like it or else" (according to my SUP) for the mean time, habang wala pang nahahanap na bago...


Thank u guys!!! SAFE RIDING TO ALL Y'ALL

Parang Sub400 Freeway Ban lang yan eh. Magpaticket ka lang, tsaka mo na kontestahin. I'm gonna bet, they will not enforce that, because if they did, you're gonna make a killing in labor settlements. DOLE will always give the benefit of the doubt to the employees. So what kung materminate ka, sobrang daming call centers dyan willing to accept just about anyone.

Make a stand pare. Be a hero, not a robot.

@ sir talipandaz.. nagbigay ba sila ng reason for moving the aux biobreak from 10 mins to 3 mins?

ususally kasi, pag nag implement ang operations ng ganito, may valid reason for it. dont get me wrong sir, hindi sa kinakampihan ko ang company nyo but try to ask your sup's for the main reason for the change.

IMHO
... if they say a maximum of 3 mins, it means below 10 mins.
if they give people 10 mins of bio-break, some usually go way beyond that.. and thats what they are trying to avoid.

come to think of it bro, medyo "sinusulit" lang talaga nila yung sweldo natin...
:)


Bumaba daw ung labor efficiency... Pero ang point ko kse sir medyo may kalayuan pa ung restroom so ubos n ubos po talga tska sa sobrang lamig po kse imposibleng 1beses ka lang wiwiwi. Im really not sure kung aware ang HR dept. namin kse ung MOA kya di ko pinirmahan, wlang pirma ung HR or kahit cnong DEpt. Heads.
Honestly bro marami pang issues (breaks, lunches) kaya lang magiging unfair na po cguro sa COmpany kung sasabihin ko pa. Anyway salamt sa opinyon bro. Ride safe!!

My point here sir is,

Looking at the bigger picture, do you still see yourself in that company 5 years from now? 10 years from now? 20 years?

If you think you're not happy with your current company, I suggest you to start making resumes right away sir.

tama ka dyan, sir. tapos pag natanggap ka sa ibang company, i- recruit mo mga dati mong kasama dyan. lipat na lang kayo. tingnan mo pag di nataranta ang management sa mga kalokohan nila.

Napaka irresponsable ng advise mo pare. Ganyang ganyang attitude ang magpapalayas ng mga BPO investors dito sa Pilipinas.

Hindi biro ang bomb threat.

Here's the oxymoron

"Take my advice, I don't need it"

As for being harsh - it's not just the BPO that should think about bomb threats and how to contain such right before it happen. Even malls and other establishments are open to such insane joke and it can affect every one of us.

It can delay flights but still a good source of money from stupid business man and actors who only pay P40k fine plus photo ops and autograph signing. Cheap diba considering the trouble it caused the public? Jeez! That's how sick most people are in this part of the world.

As for the BPO leaving the country? Really? The Abbus still remain a solid threat as they have been prior to the first international BPO ever established in the country. So what made the BPO stick and mushroom even more? I dunno.

As to " whether you like it or else " - - here's to that "All are lunatic, but he who can analyze his delusion is called a philosopher "

...if you dont agree with it, DONT SIGN IT.
This will bite you back in the ass in the future pag napuno ka...LITERALLY!

Here's the oxymoron

"Take my advice, I don't need it"

As for being harsh - it's not just the BPO that should think about bomb threats and how to contain such right before it happen. Even malls and other establishments are open to such insane joke and it can affect every one of us.

It can delay flights but still a good source of money from stupid business man and actors who only pay P40k fine plus photo ops and autograph signing. Cheap diba considering the trouble it caused the public? Jeez! That's how sick most people are in this part of the world.

As for the BPO leaving the country? Really? The Abbus still remain a solid threat as they have been prior to the first international BPO ever established in the country. So what made the BPO stick and mushroom even more? I dunno.

As to " whether you like it or else " - - here's to that "All are lunatic, but he who can analyze his delusion is called a philosopher "

Hindi biro ang bomb threat. PERIOD.

@sir_talipandaz - FYI: Work Day refers to any day during which an employee is regularly required to work. Hours of Work refer to all the time an employee renders actual work, or is required to be on duty or to be at a prescribed workplace. The normal hours of work in a day is 8 hours. This includes breaks or rest period of less than one hour, but excludes meal periods, which shall not be less than one hour.

This article is found in the category Labor Standards (http://www.dole.gov.ph/faq/searchcat.asp?program=P009). (http://www.dole.gov.ph/faq/details.asp?id=F0000211)

Given that, 3 minutes or 1 minute is STILL less than an hour. There is no mention in the labor code how long is the allowable break.

It's the prerogative of the management. If they will not give you any at all - it's up to you to stay or find another convenience elsewhere.

You can file a complain or grievances and DOLE will ask your employer for a dialog with you but there is no guarantee that it will be resolved - to a longer than 3 minutes.

tsk tsk tsk

@sir_talipandaz - FYI: Work Day refers to any day during which an employee is regularly required to work. Hours of Work refer to all the time an employee renders actual work, or is required to be on duty or to be at a prescribed workplace. The normal hours of work in a day is 8 hours. This includes breaks or rest period of less than one hour, but excludes meal periods, which shall not be less than one hour.

This article is found in the category Labor Standards (http://www.dole.gov.ph/faq/searchcat.asp?program=P009). (http://www.dole.gov.ph/faq/details.asp?id=F0000211)

Given that, 3 minutes or 1 minute is STILL less than an hour. There is no mention in the labor code how long is the allowable break.

It's the prerogative of the management. If they will not give you any at all - it's up to you to stay or find another convenience elsewhere.

You can file a complain or grievances and DOLE will ask your employer for a dialog with you but there is no guarantee that it will be resolved - to a longer than 3 minutes.

tsk tsk tsk



sir talipandaz,
3 minutes toilet break may not really mean it includes the time spent for walking towards the restroom, back and forth. But this probably means time allocated inside restroom is only 3 minutes....
if you exceeded that duration for some reasons like bowel movement (or unusual bowel movement like LBM--or for some reason like vomitting) maybe the management will reconsider...
i think your company is taking 'time management' seriously..

for the meantime, just do what you have to do..
you can either apply for a better company..or
you can take the matter to your officemate then discuss it with higher ups...

To all those who replied/gave their suggestions... Thank u so much!!

Kahit papano po ay nai burst out ko ung sama ng loob ko sa management namin.. Kse feeling ko ako lang mag isa d2... puro robot ata tong mga office mates ko. bsta lang pumirma ng MOA. ako kse i havent signed the MOA yet.

Well right now, sad to say but cguro i have no choice but to adhere this new policy
"whether u like it or else" (according to my SUP) for the mean time, habang wala pang nahahanap na bago...


Thank u guys!!! SAFE RIDING TO ALL Y'ALL

No offence po sir. I am a campaign manager at a cell center in Ortigas. The reason for this short break is that the company you work for is paid by the "hour" and hours "logged in". So it means anytime that you are not "on call", the company doesnt get paid. Imagine a shift with 200 agents and everyone gets 10 mins per day, thats a lot of hours not paid.

Hourly rates can go to as high as 10 to 15 dollars. Imagine how much is being lost!

We encourage agents to maximize their 1 hour break,(use the cr before logging in).

In my campaign, They can take nature breaks as long as they tag the call properly.

One more thing. We are required by law to work 40 hours weekly. Any hour over that is considered "overtime" and must be paid.

I hope this was discussed in detail before you agreed to work in your company.

Hope this helps. Ride safe brother.

Plugging narin to MCP members who want to have a Call Center job....

With call experience, 18k monthly package.
Call me for referral. 09228206762
Outbound.

11th/12th floor Raffles building. Emerald Ave, Ortigas.

Hi goodday!! Just wanna ask some advice to all MCP members that are familiar with the Labor Code here in RP.. Im currently employed in a Teleservices Company located somewhere in makati and my concerns are.. Our shift is 8hrs/day, Before we are entitled to a 10mins restroom breaks (aside from the regular lunch break) but now they cut it off to 3mins per shift/day..
My question ... is it Legal? Para kseng napaka inhumane nung 3mins per shift/day. Papunta ka palang sa restroom ubos na 3mins mo. and yet it is strictly implemented and any one who get caught violating this may result to suspension/termination. Please i need ur comments on this.
All comments would be much appreciated!! Thank You and Safe Riding to us all!

lumayas ka na dyan sa company mo. pano kung natatae ka? it takes about an average of 10 to 15 mins (or maybe more) to attend to the call of nature...

why don't you name the company para ma-broadcast at di pa ma-applyan ng iba...

No offence po sir. I am a campaign manager at a cell center in Ortigas. The reason for this short break is that the company you work for is paid by the "hour" and hours "logged in". So it means anytime that you are not "on call", the company doesnt get paid. Imagine a shift with 200 agents and everyone gets 10 mins per day, thats a lot of hours not paid.

Hourly rates can go to as high as 10 to 15 dollars. Imagine how much is being lost!

We encourage agents to maximize their 1 hour break,(use the cr before logging in).

In my campaign, They can take nature breaks as long as they tag the call properly.

One more thing. We are required by law to work 40 hours weekly. Any hour over that is considered "overtime" and must be paid.

I hope this was discussed in detail before you agreed to work in your company.

Hope this helps. Ride safe brother.

management bias... you mentioned about profit and loss.. why don't you talk about human and health factor? kaya maraming nagkakasakit na call center agents...

management bias... you mentioned about profit and loss.. why don't you talk about human and health factor? kaya maraming nagkakasakit na call center agents...

Human and health factor ba kamo?

No one persuaded anyone to work in the call center. Human heath factor? We provide a medi card to our employees from 100k to 200k. We compensate much higher compared to day jobs for the health factor mo.

Maraming nagkakasakit? Well, kahit saan e may nagkakasakit. Ang tulog mo dapat pag gabi ka e sa umaga. Completuhin mo ang 8 hours sleep at kumain ng mabuti at huwag magyosi at uminom araw araw. Hindi ka magkakakasakit.
Kung gusto ng leave, aba e meron din nun. San ka pa?

Management bias? Are you referring to me? I work 6 days a week at more than 8 hours a day. Ive got no complaints.

Here's something for all those browsing this thread.

"Find a job that you love and you'll never work a single day in your life"



Dont get me wrong, kahit saan ka companya mag apply, meron at meron kang makikitang hindi mo gusto. Its a matter of discussing the problem with the proper people. Kung hindi maayos, e look for better opportunities and better avenues to showcase your talents.

Human and health factor ba kamo?

No one persuaded anyone to work in the call center. Human heath factor? We provide a medi card to our employees from 100k to 200k. We compensate much higher compared to day jobs for the health factor mo.

Maraming nagkakasakit? Well, kahit saan e may nagkakasakit. Ang tulog mo dapat pag gabi ka e sa umaga. Completuhin mo ang 8 hours sleep at kumain ng mabuti at huwag magyosi at uminom araw araw. Hindi ka magkakakasakit.
Kung gusto ng leave, aba e meron din nun. San ka pa?

Management bias? Are you referring to me? I work 6 days a week at more than 8 hours a day. Ive got no complaints.

Here's something for all those browsing this thread.

"Find a job that you love and you'll never work a single day in your life"



Dont get me wrong, kahit saan ka companya mag apply, meron at meron kang makikitang hindi mo gusto. Its a matter of discussing the problem with the proper people. Kung hindi maayos, e look for better opportunities and better avenues to showcase your talents.


you are right, mahirap ang maghanap ng "perfect" company for us to work in...
so, kung meron man nga tayong mga problema tungkol sa ating trabaho--isipin mo na lang yung positive side and realize that how blessed we are to have a job....

ang trabaho kasi, yan ang bumubuhay sa ating mga pamilya...

mahirap mawalan ng trabaho kung ikaw ang bumubuhay ng pamilya mo...

sir talipandaz,
3 minutes toilet break may not really mean it includes the time spent for walking towards the restroom, back and forth. But this probably means time allocated inside restroom is only 3 minutes....
if you exceeded that duration for some reasons like bowel movement (or unusual bowel movement like LBM--or for some reason like vomitting) maybe the management will reconsider...
i think your company is taking 'time management' seriously..

for the meantime, just do what you have to do..
you can either apply for a better company..or
you can take the matter to your officemate then discuss it with higher ups...


unfortunately sir it does... ur 3mins starts the moment u logged out.

again to all whoe replied thank u so much!! Godbless and Ride safe always!!

management bias... you mentioned about profit and loss.. why don't you talk about human and health factor? kaya maraming nagkakasakit na call center agents...

sorry mga sir medyo OT:

trust me bro... i've been doing this for more than 5 years already. yung mga "nagkakasakit"... most of them kasi, hindi natutulog... instead of sleeping, they go to the mall, sleep 1-2 hours during the afternoon sabay pasok sa office.

ehh kahit naman siguro sino, kung hindi natutulog ng maayos ehh magkakasakit talaga.

the other thing is, if you are experiencing LBM at a center, just inform your immediate supervisor. they will understand. ( they've been there before )

it's a person's choice to work at a center. it's a stressful job with a lot of metrics and numbers to meet... and honestly speaking, not everyone can do it.

unfortunately sir it does... ur 3mins starts the moment u logged out.

again to all whoe replied thank u so much!! Godbless and Ride safe always!!

kung ganun kapos yan, kulang yan...baka naman pwedeng mapag-usapan yan... :)

sorry mga sir medyo OT:

trust me bro... i've been doing this for more than 5 years already. yung mga "nagkakasakit"... most of them kasi, hindi natutulog... instead of sleeping, they go to the mall, sleep 1-2 hours during the afternoon sabay pasok sa office.

ehh kahit naman siguro sino, kung hindi natutulog ng maayos ehh magkakasakit talaga.

the other thing is, if you are experiencing LBM at a center, just inform your immediate supervisor. they will understand. ( they've been there before )

it's a person's choice to work at a center. it's a stressful job with a lot of metrics and numbers to meet... and honestly speaking, not everyone can do it.

Well said bro. Kelan ka sali C2R?

you are right, mahirap ang maghanap ng "perfect" company for us to work in...
so, kung meron man nga tayong mga problema tungkol sa ating trabaho--isipin mo na lang yung positive side and realize that how blessed we are to have a job....

ang trabaho kasi, yan ang bumubuhay sa ating mga pamilya...

mahirap mawalan ng trabaho kung ikaw ang bumubuhay ng pamilya mo...


"thank you" for understanding

"thank you" for understanding

Shouldn't it better if you said

Thank you for "understanding" ? At least you are genuine about your "thank you" (despite it's not your intention for lack of words to mean what you want to say). And putting understand in quotes because his response is a general perception of work and not a direct answer to your views on a call center work.

Anyways, OT na po tayo. The thread is about the legality of breaks. Hindi po pros and cons ng isang call center employee.

Now that we all know that a 1 minute break is still legal as there is no speicific provision or mention in the Labor Code as to how long we should spend our " break ".

C2R pala ito...
Hopefully mapag usapan pa. But yes it is INHUMANE that you are not given much time for a decent break.
As mentioned, there are proper authorities who can look into this but since may mga pumirma na pala, those signatures will be used for a refutal with a statement na that is what the workers agreed on....

Im wondering how can an employee maximize their performance with that kind of set up.
I thought ang mga military recruits lang ang dumadaan sa ganyan wherein the head (comfort room) will not always be available. 10 minutes to "pump and dump".

Goodluck...

sorry mga sir medyo OT:

trust me bro... i've been doing this for more than 5 years already. yung mga "nagkakasakit"... most of them kasi, hindi natutulog... instead of sleeping, they go to the mall, sleep 1-2 hours during the afternoon sabay pasok sa office.

ehh kahit naman siguro sino, kung hindi natutulog ng maayos ehh magkakasakit talaga.

the other thing is, if you are experiencing LBM at a center, just inform your immediate supervisor. they will understand. ( they've been there before )

it's a person's choice to work at a center. it's a stressful job with a lot of metrics and numbers to meet... and honestly speaking, not everyone can do it.


Been there and done that 5 years ago. Had "vertigo" 2 weeks after I resigned from my call center job. Up until now, I still do suffer from it. Too much stress , fatigue and lack of sleep.

As for the thread starter, if you can find another job (other than being a call center agent)...it will be better. It's just a matter of choice per se.

But if you decide to stay with your current company then better do your "wee wee" thing during your 30 min break. If by chance you really need to go to the cr, let your supervisor know it. He'll understand.

We allow agents to go take a nature break of course. But we also advice them to use the comfort room in their breaks instead of smoking outside. Different companies offer diff rules for this. I'm glad were not too strict on this.

Better to have an agent perform rather than sweat the **** out of him while on calls.

Better to have an agent perform rather than sweat the **** out of him while on calls.

literally.

well as long as may night shift differentila ka. you have to abide .... u have to sit and talk with management. bargain with TOR

mga sir, anong center ba it0?? samin kasi dit0, required staffed time is 7.5 hrs. two 15 mins then 1hr lunch no pay nga lang ung lunch break. then, mer0n kapa up t0 10mins restroom break w/ is included sa 7.5 staffed time m0. paki p0st nalang p0 yung center pra alam ng lahat ang kagandahang loob nila.