jojo
July 30th, 2003, 04:41 PM
:angry: Yesterday i entered the e-pass lane in the filinvest entrance on my way to carmona. The sensor attached to the roof of the tollbooth was down and the guy in front of the tollbooth was waving all e-pass users to go on. so all cars did pull thru including me. Along the Slex I was thinking... Wait a minute.. how would they know if I entered the Filinvest entrance or Nichols entrance so I called the e-pass office (7767676) thru my cellphone and I was gonna ask them about my problem they listened to my question and put me and hold.... after about 5 mins of waiting i was on the carmona exit offramp so i had to hang up and decided to go to the CASH/COUPON lane. I told the teller that their sensor was down so i have decided to pay cash of P2.50 instead. She told me that she can't open the gate and that i have to back up and use the e-pass lane so about 8 cars backed up causing a big commotion. Then I asked her so What now am i gonna be charged the nichols entrance rate of about 50 pesos? She says "yes you were charged but it will be adjusted in your monthly bill".
.... Still unconvinced with her explanation I called their office The next day. I was curious about the details of this cause this happened to me a few weeks ago. So I called their office. I asked the supervisor why wasn't last month's adjustment is not on my bill? He says that accounting is still on the month of February and I will get my adjustment around 6 months from now. This threw me off my chair since thousands of cars passed thru filinvest entrance daily and so many people were cheated off their e-pass bills cause of this. It would total to hundreds of thousands or could be a million or more pesos!! in their bank account all unexplained income. I asked the supervisor what happens to those people who don't complain? ... He couldn't answer anything!!! He really pissed me off ...and the usual " I'm dumb that's it!!" you can't do anything about it attitude has got to stop!! REALLY PNCC IS FULL OF ****:I
.... Still unconvinced with her explanation I called their office The next day. I was curious about the details of this cause this happened to me a few weeks ago. So I called their office. I asked the supervisor why wasn't last month's adjustment is not on my bill? He says that accounting is still on the month of February and I will get my adjustment around 6 months from now. This threw me off my chair since thousands of cars passed thru filinvest entrance daily and so many people were cheated off their e-pass bills cause of this. It would total to hundreds of thousands or could be a million or more pesos!! in their bank account all unexplained income. I asked the supervisor what happens to those people who don't complain? ... He couldn't answer anything!!! He really pissed me off ...and the usual " I'm dumb that's it!!" you can't do anything about it attitude has got to stop!! REALLY PNCC IS FULL OF ****:I